FAQS
1,Can you offer good price with fine quality also?
Surely,if without quality,we cannot win long market.we will loose long-terms customers.Quality is our responsibility.we must produce and test machine well.Becasue we are always expecing long term business.Regarding the price.
we are not sure if it is lowest or highest,But we will be offering reasonble.We don’t want heavy profits,we want a acceptable price to you,and we are expecting a bigger quantities of sales for different wood machines.
2,We will be protetcted if we are paying for orders?
Surely yes,we have been exported 1000000$ different wood machine every year,We received the payment,we should produce for you and ship to you without delay. It is honesty and reputy.We could understand that you paid,you want to see machines soon and use soon. We will send video to you for confirmation before pay the balance.
3,What's your warranty? can you do more service for us? we wish woud be protected after purchasing machine.
We are pleased to give life continious aftersales service. within 12 months, if spareparts broken,we will send you new for change. we would like to help to solve any troubles when you use machine at any time.and don’t be worried,we will keep opening 24 hours for all customers problem or difficilaty. we must help to make solutions within 48 hours.
4,What's your production time? we want faster shipping time also.
Mostly machine we have in stock, some machine we produce need about 7-10days,custom machine we produce need about 25-30days. make fast shipment always. shipping time depends on shipping company.
5,Our Service
A.Our own QC staffs ,check the quality strictly before deliverying for our clients.
B.Detailed introductions make you understood,and make you to operate all the machines easily
C.If need professional engineer will go to your plant to set the machine for you until it operates very well
D.If there was something wrong with the machines,we promise it will be solved within 24 hours